Curacao – Mountberg – Terms & Conditions


GENERAL TERMS & CONDITIONS


1. Introduction


1.1. Crazy Fortune is operated by Mountberg Ltd a a company based at 67 Limassol Avenue, Vision Tower, Floor 2, Aglantzia, 2121, Nicosia, Cyprus, under gaming Licence number 1668/JAZ issued by Curacao eGaming, authorised and regulated by the Government of Curacao.
1.2. Crazy Fortune reserves the rights to change the terms & conditions at any time without prior notice.
1.3. Terms & Conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Crazy Fortune.

2. My Account


2.1. To be able to play real money games on Crazy Fortune, an account must be opened.
2.2. The minimum age for opening an account is 18-years old.
2.3. Players residing in the countries that are not available in the registration page cannot register an account and play with Crazy Fortune
2.4. Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.
2.5. If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

3. Account verification


3.1. All accounts need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.
3.2. In order to withdraw the player must submit copies of all the following personal documents:
    • Copy of a personal identification document (ID, driver’s license, or passport)
    • Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account
3.3. An additional authorisation form for credit card and documents may be requested from the Finance department
3.4. Please send copies of your personal documents through our LiveChat or via email to cashier@h
d.crazyfortune.com


4. Withdrawals


4.1. Minimum withdrawal amount is 50 €/£/$ or 500 SEK, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.
4.2. All deposits must be wagered at least once before the player is able to withdraw any balance
4.3. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a pay out, or if the pay out is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Crazy Fortune in the past.
4.4. In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer. In this case all processing fees are the player’s responsibility.
4.5. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/£/CHF/4500kr. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€/$/£/CHF/900kr. Maximum withdrawal amount processed to a player is 2000 €/$/£/CHF/18000kr  per a week and 5000 €/$/£/CHF/45000kr per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.
4.6. If withdrawal is limited (in the case that the player wins with a Free Signup Bonus for instance), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.
4.7. Should a player attempt to withdraw before the wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.
4.8. Crazy Fortune reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.
4.9. Crazy Fortune finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

5. Anti-Money Laundering and Funding of Terrorism Due Diligence


5.1 We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers. 
5.2 The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.
5.3 The player hereby acknowledge that we shall use the information obtained from him for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us. 
5.4 Whilst we are carrying out our due diligence measures, the player may be allowed to continue using his account. However, he will not be allowed to effect any withdrawals from such account until our verification procedures are completed. 
5.5 Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify the identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present in the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player funds to comply with our legal obligations.
5.6 We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.
5.7 If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other steps as may be required by us under law. We will not pay out any winnings in such circumstances.

    6. Responsible Gaming 


6.1  The player may choose at his discretion to limit the amount that is allowed to deposit, during any day period selected. If the player reaches this limit, he will not be able to deposit until the set-day limit passes.

6.2 All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal. 

6.3 Any self-exclusion request would be valid for the brand the player is currently a member of (for example WWW. Crazy Fortune.COM) only and does not include other sites operated by us.

6.4 All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a restriction or a limit set by him, he will have to request a new limit in “Cashier” “Limits’ section in our portal  and such change shall take place after 24 hours after the request has been received by the Website support.  

7. Data Protection 

7.1 We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website.You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.

7.2 The player hereby acknowledge that his personal data shall be processed by the licensee or by any other person, company or firm associated in any manner or otherwise engaged by the licensee to provide services to it in order for us be able to provide the services to the player as laid down in these Terms and Conditions. We shall process player personal data in line with the Privacy Policy on this website. We shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.

7.3 For more information, please refer to the Privacy Policy.

8. Complaints

8.1 The player may contact our customer service on support@hd.crazyfortune.com and according to the instructions located at the Website to give us any complaints regarding our services.
8.2 Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.
8.3 The Player has the right to bring unresolved disputes to Curacao eGaming via complaints@curacao-egaming.com
8.4 For further information about the Authority, please visit www.curacao-egaming.com


9. Governing Law


9.1 These Terms and Conditions shall be governed by the Laws of Curacao.
The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.

 

10. Net-Ent Games restrictions

The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Serbia,  South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Bulgaria, Canada, Estonia, Italy, Mexico, Romania, United States of America and The United Kingdom.

In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

Casino Bonus Policy

This Bonus Policy applies to all promotion, special offer, gift, and/or event funds that are received in excess of standard casino payouts.

If, after reading this policy, you would like to be blocked from receiving our bonuses and/or to have any bonuses removed from your account, please contact our customer support team before you commence play.

We reserve the right to withhold any amount in excess of or/and including the player's original deposit from a player's withdrawal if the wagering requirement has not been fulfilled.
 
Unless stated otherwise, we ask that you wager a total of the  bonus thirty times before requesting a withdrawal. If the bonus is a no-deposit bonus/ free spin offer then we ask you to earn the amount of the bonus one hundred times before requesting a withdrawal. All purchase deposit bonuses have a max win subject to ten times the purchase amount.

For the purpose of all promotions, not all games contribute to the wagering requirement. Wagers made on slots, Keno and Scratch Cards contribute 100%. All other games eg... video poker, card and table games contribute 30%. All Jackpot games contribute 0%,

If a bonus is not consumed (wagering requirements met or lost) within 30 days the bonus or the amount left from the bonus will be cancelled together with any winnings in the account.

If the account is not a real money account (as described in the general terms and conditions) you have 7 days to meet the wagering requirements before the bonus and any winnings are removed. In the event that our automatic procedures do not remove the bonus we reserve the right to remove these amounts manually at the time we realize it should have been removed.

If you are not a Real Money player at the time you receive free money (no deposit bonus) the maximum amount that can be withdrawn is EUR/ USD/ GBP 50. A minimum deposit of EUR, USD,GBP 20 will be required before attempting a withdrawal. Any winnings greater than EUR/USD/GBP 50 will be removed at the time of a withdrawal. No withdrawals can be made on accounts where there has never been a deposit and that deposit wagered at least once. Players who only utilize bonus credits when playing, or only deposit to utilize bonuses will have winnings capped at EUR/USD/GBP 200.

Crazy Fortune Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording "Irregular play" may include but is not wholly restricted to any one or more of the following types of play:
•    Placing single bets equal to or greater than 10% of the value of the bonus credited to the player account up to a maximum of 5 credits, in advance of the wager requirement for that bonus having been met
•    Using the double-up feature to increase bet values
•    Placing high value bets with the single intention of increasing your balance, thereafter you substantially decrease your bet size, while reasonably not decreasing your bankroll.
•    Placing even money bets on Baccarat, BlackJack and Roulette

Promotions and bonuses are there to reward our valued players. Crazy Fortune Casino has a zero tolerance policy on bonus abuse and fraudulent activity. The casino reserves the right to block bonuses from any player who is deemed to be abusing our promotions, that includes players who only utilise bonus credits to win. If fraudulent activity or abuse is suspected, the casino reserves the right to remove any funds from the account. In this instance, the decision of the Casino Manager is final.

We regularly send promotional emails with bonus offers. You are only eligible for the bonus if you received the email directly from us.

 

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